General conditions

Services
a. The coach provides personalized services to businesses and individuals. These services are recorded in a proposal and approved by client and principal. Starting points are that the coach acts with integrity according to the NOBCO code of conduct and that the interest of the client is central.

b. The nature of the service is explanatory and focused on personal awareness and change. The client does or does not apply this awareness and change to their personal situations as they choose, and this change is captured in a coach question and included in the proposal.

c. For both information exchange and personal services, it is assumed that the client is physically and mentally healthy, possibly with a temporary problem or physical complaint or with a need for guidance in his personal development, and has affinity with the philosophy of the coach. It is also assumed that clients have no physical or psychological obstacles to participate. In case of doubt whether he/she meets these conditions, the client should take the initiative to consult with someone he/she considers competent to do so, in order to determine whether acquainting himself/herself with, applying the information and/or acquiring services from the coach is justified for him/her. The client is also expected to report any doubts in advance to the coach, and also to report immediately any doubts that arise during the contacts.

d. The coach reserves the right to refrain from entering into a service relationship with a client. It may also happen that during the provision of services it is deemed more appropriate by the coach to refer the client, or for other reasons to terminate the service relationship with a client. As a starting point, however, any problems are seen as an integral part of the process and are treated as such.

e. The coach helps clients to the best of his or her ability to gain greater insight into competencies and personal functioning. The coach obliges himself to make every effort to this end within the framework of the business philosophy. The client is at all times himself responsible for providing correct and complete information about himself and his physical and mental condition, making choices that are responsible for him and implementing them.

f. If clients are referred or alerted by the coach to other persons, companies, doctors, sources of information, etc., it is done on the basis of knowledge of those persons, companies, doctors, sources of information at that time. Any contacts made with those persons, companies or doctors, any deliveries or purchase of services, or consultation of the sources of information, and the consequences thereof, are beyond the responsibility of the coach. The coach assumes that the client will use common sense to screen these contacts for suitability for himself, qualifications, reliability, terms of delivery, etc.

g. Current prices for services will be determined by mutual agreement. Agreed prices for long-term business contacts are valid at the latest until the end of the calendar year after the order is signed, and may be revised thereafter. This will be contacted in a timely manner. Financial measures imposed by the government are due at all times from the moment they come into effect, without this being a reason to cancel the contract.

h. Appointments can be rescheduled/cancelled free of charge up to 48 hours before the interview. Appointmentswith the coach are binding if they are mutually confirmed by the coach and the client. For all coach appointments for sessions with individuals and companies, appointments that are not cancelled or rescheduled at least 48 hours before the session will be charged in full. Emergency situations excepted.
In case the coach has to travel for his appointment, even if the appointment cannot take place when coach is already on location due to force majeure, client is expected to pay the travel expenses in the form of applicable mileage allowance.

j. Stopping trajectory. In case sessions for an indefinite period of time have been agreed upon, the term of notice is 1 session where this last session is the final evaluation and wrap-up session. In case sessions for a certain period of time have been agreed upon and they are stopped, the amount for the remaining sessions will be refunded minus 1 session (1,5 hour) administration costs.

Confidentiality
a. The name, address and other personal data, as well as contact information of clients, whether in relation to a corporate client or not, will be used by the coach for recording payment obligations, and for normal use to enable contact. Client data will not be made available to third parties. Not even if the client is the employer. Essential Living works according to the NOBCO code of conduct in which this is required.

b. Given the basically short-term nature of the contacts, no intensive dossier formation is done. Any personal files are exclusively for inspection by the coach and the client concerned, regardless of who pays for the services. Inspection can also take place during a personal contact between the coach and the client.

c. Experiences gained by the coach during contacts with clients may be processed in expressions and contacts with colleagues, in such a way that it is not reasonably possible to find out which client with this problem was treated by the coach. Clients may object in writing within one month after entering into an assignment and/or immediately after becoming aware of such publication.

.d. This coach does not report on clients to agencies and companies such as UWV, company/arbo doctors and insurers, even when explicitly requested by client to coach.

Payment and donations
a. Prices and payment terms will be announced in advance. The client pays the coach an amount per session or per course. The agreed amount will be paid immediately after the session (payment request/cash) or within 14 days after date of invoice, unless otherwise agreed. Donations without a specific service in return are of course welcome, however, these cannot be designated afterwards as payment for any service.

b. If payment is not made within 14 days, the client is in default and the coach may charge 1% interest per month without further notice. After 14 days the coach is entitled to send a payment reminder, for which € 10,- may be charged. If within 7 days after sending the reminder the bill is still not paid, then the coach is entitled to take a collection measure. The costs of the collection measures will be charged to the client. For taking the above measures applies in full, that this must be done in good faith and in reasonableness and fairness.

Damage to the coaching process due to non-payment should be limited as much as possible by coach and client.

Guarantee
a. Due to the nature of her services and the client's explicit input into awareness and change, the coach does not guarantee success, or prospects for improvement. It is up to the client to determine whether, and how quickly, to effect change. On the basis of past experience, insight into natural processes and the client's personality, an interim estimate of an expected development can be given.

b. If a client is not satisfied with a performance delivered by the coach, this should be reported to the coach in writing within eight days of session. Discussion can then take place on how to reasonably ensure that the client is satisfied.

Liability
a. Should the coach have been grossly negligent, any liability will apply to the extent recognized and covered by the coach's insurance policies up to the amount of the payment made by the insurance company, and otherwise up to the amount of the commission for this client. In the unlikely event that the coach causes damage to a client's premises or property, or personal injury, any liability for such damage will be limited to the amount of the payment made by the insurance company, and otherwise to the amount involved in the assignment for this client. The coach cannot be held liable for direct or indirect consequences of normal, wrong or improper use of services and information provided by her. Nor can the coach be held liable for consequential damages. In all cases not mentioned above, the coach's possible liability is limited to the amount involved in this assignment for this client.

b. All our deliveries are governed by Dutch law.